Refund Policy

Overview

JOVYNTRA TRADING PRIVATE LIMITED operates as a B2B agricultural commodities trading company. This policy outlines our approach to refunds for confirmed bulk orders.

Order Confirmation

All B2B orders are confirmed through written quotations and acceptance. Once an order is confirmed and dispatched, refund eligibility depends on the specific terms agreed in the order acceptance documents.

Quality-Related Issues

If the delivered product does not match the agreed specifications:

• Notify us within 48 hours of delivery with photographic evidence
• Our quality team will inspect and validate the claim
• If validated, replacement, partial refund or credit note will be issued at our discretion

Cancellation Before Dispatch

Orders cancelled before dispatch may be eligible for full refund, subject to deduction of any applicable processing or restocking charges as agreed in the order terms.

Non-Refundable Cases

• Custom-packaged or branded orders specifically prepared for the buyer
• Goods damaged due to improper storage or handling after delivery
• Claims raised after the agreed inspection window

Refund Processing

Approved refunds are processed within 7-15 business days through the original payment method or bank transfer.

Contact

For refund queries: jovyntratrading@gmail.com